Effective 21 July 2026 · Last updated 21 July 2026
This policy explains when you can change or cancel a booking, what fees may apply, and how refunds are handled. It forms part of our Terms of Service. We aim to be fair: our cleaners are scheduled and paid for reserved time, and short-notice cancellations mean that time cannot be filled.
| When you cancel or reschedule | What happens |
|---|---|
| Before we confirm your booking | No charge. Nothing has been taken. |
| More than 24 hours before the scheduled start | No cancellation fee. Any amount paid is refunded in full, or moved to your new date at your choice. |
| Within 24 hours of the scheduled start | A flat cancellation fee of $74.98 applies, covering the reserved time we cannot re-fill. Any remaining balance is refunded in full. |
| We cannot access the property (lock-out, no key, no answer within 30 minutes) | Treated as a same-day cancellation: the flat $74.98 cancellation fee applies and the balance is refunded. |
| We cancel, or cannot attend | Full refund, or a rescheduled visit at your choice. If the fault is ours we will also offer a goodwill discount on your next clean. |
To change or cancel, email operations@lazystuffs.com or call/text 902-403-6863 as early as you can. The time we receive your message determines which row above applies.
Card payment links expire 24 hours after they are sent. If a link expires without payment, the booking is cancelled automatically and the reserved time slot is released. Nothing is charged. You are welcome to book again.
Recurring plans are prepaid blocks of 7, 14 or 30 consecutive daily visits. The discounted rate is offered in exchange for the whole block being purchased up front.
If you cancel more than 24 hours before the first scheduled visit, you receive a full refund.
You may cancel the remainder of a block at any time — no long commitment, no penalty on the days you have not used. We refund the value of your unused visits, calculated simply:
Visits we cannot perform because we could not access the property are treated as delivered and are not refunded or rescheduled. Visits we cannot perform for our own reasons, or because of severe weather or another force-majeure event, are added to the end of your block at no charge, or refunded at the per-visit block rate if you prefer.
Tell us within 24 hours of the service. Where a concern is reasonably attributable to our work, our first remedy is to return and re-clean the affected areas at no charge. If a re-clean is not practical or does not resolve the issue, we will discuss a partial or full refund in good faith. Refunds are not automatic for dissatisfaction reported after the 24-hour window, as we can no longer verify the condition of the property.
Add-ons cancelled together with the booking follow the same rules as the booking. If an add-on cannot be performed on the day (for example, an appliance is unavailable or unsafe to clean), that add-on is refunded in full while the rest of the service proceeds.
If you believe a charge is incorrect, please contact us first — most issues are resolved quickly and directly. Raising a chargeback without contacting us delays resolution for everyone. We reserve the right to dispute chargebacks with evidence of the service performed, including booking records, communications and photographs.
This policy is in addition to, and does not limit, any right you have under the Nova Scotia Consumer Protection Act or other applicable consumer protection law.
Questions about a refund or cancellation: operations@lazystuffs.com · 902-403-6863.